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Norma Villatoro

Receptionist
Education

B.S. in Mass Communication in Electronic Media, minor in Theatre, Texas State University, May 2019
Dean’s List 2017-2018 VP of Texas State’s Comedy Association

Relevant Experience

Lorenzo Hotel, Receptionist and Media Assistant, Nov 2019-Present

  • Help the marketing team with social posts by providing in-house photography.
  • Contribute ideas on how to improve the workplace as a member of the Culture Club.
  • Create monthly newsletters for employees.
  • Maintain front desk, guest records, and book reservations in order.
  • Operate computer programs, complete basic cashier duties, and handle bookkeeping responsibilities.

C & S Creative Solutions, Inc., Intern, August 2019-Dec 2019

  • Provided admin support to company president.
  • Maintained project tracker for WFAA media.
  • Managed viewer response database for KARE11 project.
  • Participated in weekly meetings with the WFAA Marketing Specialist who is responsible for execution of client sponsorships.
  • Created and scheduled social media post for National Speakers Association.
  • Wrote scripts for nine commercials for WFAA client.
  • Shadowed projects for clients including WFAA Media, KARE11 TV, American Heart Association, National Speakers Association.

Texas State University Human Resources, Organizational Development and Communications Intern, Jan. 2019 – May 2019

  • Created Organizational Development overview video – conceptualized and crafted story, planned shot list, directed participants, filmed, conducted interviews, edited video and audio, and recommended video placement.
  • Completed GATO program training and made recommendations to make mental health resources more accessible.
  • Participated in brainstorms and team meetings, as well as meetings with vendors and University partners.
  • Created Professional Development postcards and flyers, including one used at Texas State’s Resources Fair.
  • Transitioned tangible messages into digital mediums by assisting with monthly HR Bulletin flip book, mass employee emails, and HR Website.

Bobcat Update, Reporter, Jan. 2019 – May 2019

Filmed and produced segments for the student-led newscast.

Other Work Experience

Texas State University Human Resources, Receptionist, Jan. 2016 – May 2019

Skills
  • Digital Content Production, Script Writing, and Social Media Management
  • Adobe Creative Suite Including InDesign, Photoshop, and Audition
  • Microsoft Office Suite Including Word, Excel, Outlook, PowerPoint
  • Video post-production software: Adobe Premiere, Final Cut, iMovie
  • Effective written and verbal communication
  • Organization, multitasking, customer service, multi-phone lines, phone etiquette
  • Independent and team player with ability to meet deadlines
  • Available outside of business hours
  • Bilingual: Spanish
Client Reviews
★★★★★
"Highly recommend McClure Law Group. I cannot say enough good things about them : from excellent communication, to paying attention to detail. They really know what they are doing and treat you like a priority. I would use them again if needed." L.P.
★★★★★
"I have had a great experience working with the McClure Law Group. From the very first meeting I had confidence my concerns were heard. Working with Kelly, Meghan and the team has been wonderful. The particular concern was handled with professionalism and care. I understood my options and couldn't be happier with my representation." J.R.
★★★★★
"The most compassionate, understanding, and hard working group I have ever seen. They don't treat you like your just another case file, they treat like your family. I highly recommend them." L.F.
★★★★★
"Top Notch Attorney, gets the job done in a cost effective way, no stress all action. I would give them a 5 plus rating if I could. They are the best!" S.D.
★★★★★
"From top to bottom, the McClure Law Group has you covered in every way with their 5 Star approach, catering to every need; to finest detail and precision. Their team aspect is the perfect blend for getting the job done. Extremely Friendly, Caring and Professional. You cannot go wrong with this team, they are winners that take on the most challenging cases." J.M.
★★★★★
"Everyone has been so professional and so easy to work with. They have been extremely responsive and seem to always be available to help guide me in any way they can. I can say enough positive things about the firm." T.C.
★★★★★
"Great experience. Everyone was friendly, worked hard for best possible outcome and always available to answer my questions." B.S.
★★★★★
"The McClure Law Group was incredibly accommodating with time sensitive documents my husband and I needed drawn up. They worked efficiently and delivered high quality, air tight legal documents. Highly recommend." M.T.